April 2, 2010

Dear Carmen,

First, let me congratulate you and your team on earning Diamond Certified for the Fourth consecutive year Carmen Miranda - Alain Pinel Realtors scored "highest in quality" in ongoing independent customer satisfaction surveys In addition to your company's high customer satisfaction rating score, I was equally impressed with all of the enthusiastic customer comments I read in the verbatim customer survey comments, Question 3 of your research report.

Most real estate agents can't qualify for Diamond Certified because of the customer satisfaction standards required. Additionally, in order to maintain Diamond Certified, Carmen Miranda - Alain Pine! Realtors must continue to score "highest in quality" in Ongoing Research performed by American Ratings Corporation. So, just earning and maintaining your Diamond Certified status is a great achievement.

Again, congratulations on earning Diamond Certified for your second consecutive year. High customer satisfaction is the ultimate accomplishment in business.

Sincerely,

Jim Stein Founder & Chief Executive Officer

Diamond Certified Realtor for San Mateo County
San Mateo County

April 21,2010

Dear Carmen,

I just wanted to give you a hearty recommendation on the wonderful job you did in preparing and ultimately selling my home at 653 Celestial Lane. Your knowledge of the market conditions as well as your experience in knowing how to prepare and position a property were essential for the rapid ~30 day sale of my home. This made my corporate relocation to the east coast seamless.

With respect to market conditions, your suggestions on timing were important since the local market appears to be on the upswing. So your accelerated schedule in coordinating your wide network of tradespeople was essential. Of course, your proven team of professionals made the difference; its clear that you have carefully selected key tradespeople who can deliver.

With respect to preparation, your keen insight on what critical areas to remediate was most informative. From the feedback that was received by the buyers and other interested parties, it was clear that the changes made the difference.

Finally, your negotiation skills were key to getting multiple bids. The sweet reward of a selling price that was $20k over the asking price was confirmation of your negotiating prowess in a slowly recovering market. Hence, I would strongly recommend your services to my friends or any interested parties.

Sincerely, Daniel Chin, Ph.D.

Hi Carmen,

Thank you for helping us realize our goal. It has been a while since we have wanted to invest in income property but to no avail. When the financial meltdown came along with the housing bust, it further exasperated our goal but the desire of going forward was not thwarted but made us only move forward with more vigor, recongnizing that this could be the opportunity of a lifetime. It was your professionalism and your ability to convey to us through your thorough market anlaysis what was out there for us, but much more than that, the message couldn not have been heard if it had fallen on deaf ears. That's when trust comes into play' unless there is trust in the person, the information is not heard and the goal is never realized. We Thank You for your perseverance and hard work, which earned our trust in you and our goal was realized.

Carmen, you are a genuine person inside and out. we consider you not only a savvy business person but a friend as well and would highly recommend you to family and friends alike for all their real estate needs.

All the best~

Peter and Caterina Marriotti
San Mateo

Carmen, I cannot tell you enough how pleased and thankful we are that we met you and that you became our Real Estate Agent! You made the whole process so easy - especially since we are first-time buyers. You always shared your knowledge and provided guidance in a way that helped us understand our options and empowered us to make sound, informed decisions. You were always there for us - often on a moment's notice! - making sure our needs were being met. We LOOOOVE our new home! We are so excited that our son will grow up with a large yard like we did, in a desirable neighborhood with good schools and great neighbors. It was our hope to be able to purchase in the area and you made it all happen by helping us watch the market, monitor the listings and go for it when the time was just right. (Did you count how many houses you showed us? I think close to 20, right?) We have also been extremely impressed with your extensive professional network of "team services" and contacts - i.e. mortgage lenders, title company, contractors, electricians, engineers, inspections, etc. and so on... it has helped this entire process run smoothly and has ensured we are fully served. We have been very satisfied and fully trust your recommendations. Thank you, thank you, thank you! For your patience and perseverance, as well as guidance and advice! We really appreciate the attention to details and the very personal touch you added to the buying experience. Rest assured, this will not be the last you see of us! :-) Thank you! Cristina, Ricardo & Joaquin

Ricardo and Cristina
San Mateo

Dear Carmen,

I want to personally thank you for doing such great, professional job on selling my home in Foster City. From the very beginning I knew you were the type of realtor I wanted to list my home. I interviewed several other realtors but you had all the right answers and a terrific reputation. I'm so glad I listed with you.

As you know, I've been a real estate broker since 1979, dealing exclusively in commercial real estate, so I do know the difference between an average realtor and one that stand head and shoulders above the rest. From the beginning, you came through with the right advice and suggestions. From staging the house, to open houses, to referrals of "fix~it" persons, and even the movers...you were "right on" with your suggestions and solutions.

You had exclusive control and entry of my house, in my absence, and you treated that duty as gold. You are trustworthy, loyal to your clients and very smart. You achieved a sale price, in this downturn market, that amazed us all.

If you ever need a referral..you can rely on me. I can't speak more highly on your behalf. Thans again for doing such a grand job.

Very best regards,

Linda Backman Helm~President~National Hotel & Motel Brokers, Inc.
Foster City

Dear Carmen-

We wish to extend our utmost gratitude to you for your extreme patience and professionalism in assisting us in our very first home purchase. Truly, we couldn’t have done it without you! You are to be commended for your unwavering support and your incredible work ethic. Your knowledge of the real estate industry is expansive and we took great comfort in knowing that you were representing us, always keeping our best interests in the forefront. Your understanding of the current market, and ability to see the possibilities, where we thought none existed: your capacity to negotiate on our behalf, all the while educating and advising us so that we could make fully-informed decisions, has resulted in the successful purchase of our “dream home”. Your extensive network of professionals to aid us in, and through, the inspection process is amazing, and we have found the referrals to be of tremendous value. Each service person we have contacted has demonstrated integrity and trustworthiness, and we couldn’t be more satisfied. Please add us to your list of very happy customers, and know that we are looking forward to the opportunity to work with you again. We have already referred a friend to you, and should the need for a realtor arise within our circle of family and friends, we will sing your praises. It has been an absolute delight working with you. Be on the lookout for the housewarming/pool party invite!

So Very Gratefully- Susan & Bernard Wright

San Mateo

I highly recommend hiring Carmen Miranda for all your real estate needs! I first found Carmen at an open house she was conducting on our street, Louise Lane, in San Mateo. My husband and I were interested in following the sale of that house because it was one very similar to our house. We were really impressed with Carmen’s professional demeanor and “go getting” attitude. After learning of the astronomical sales price on that house, Carmen was the first person to come to mind when thinking about selling our house.

In the summer, Carmen helped us sell our house in San Mateo and buy a new house in Burlingame. On the sales side, Carmen went above and beyond the call of duty – no detail was overlooked as she aggressively marketed our house and made sure our house showed in the best possible way. In a changing market that could be very stressful, Carmen made the process go very smoothly. Most importantly, she advised us to sell our house first and then buy our new house due to low inventory on the market and the time of year (late summer). No one could have predicted the mortgage meltdown of 2007…..yet Carmen wisely and miraculously advised us to sell our house before the mortgage mess hit the market. We received 7 offers and most were above asking – need I say more? The winning bid came in over 100K over asking, way exceeding our expectations and setting a record high for Louise Lane. Moreover, Carmen made sure we got all the terms we were looking for – no contingencies and a long rent back with the first 2 months free rent! We found ourselves in the very very optimal position of having sold our house at the height of the market with up to 4 months to look for our new house (in a declining market, by the way!). On the sales side, we were in a very strong position, having already sold our house with cash in hand. Carmen did a fantastic job educating us about the market in Burlingame and pointing out what to look for in certain houses. We learned to distinguish quality homes from not so quality homes. When it came time to make an offer in Burlingame, Carmen aggressively negotiated the deal and again, no detail was overlooked as she made sure that all the little things were taken care of and the closing went smoothly. . The house we ended up with in Burlingame exceeded all our expectations in terms of our wishlist, and we are extremely happy with the house we have.

Selling and buying a home is probably one of the most stressful experiences in a person’s life. With the help of Carmen, everything went surprisingly smooth and with every step of the way, my expectations were exceeded. Carmen’s “can do” attitude, breadth of knowledge about all things regarding real estate and highly professional level of service make her an exceptional realtor.

David & Sonya Hong
Burlingame, CA

Escrow on sale of my home (to Buyer #3) closed today! Carmen had to work for her money on this one -- she did a great job. Very thorough in all the details; excellent insight and intuition about timing and negotiations, and good negotiation skills. It's a difficult time to sell right now, and especially in my development where a $44,000 per unit assessment was proposed (but not passed). It's been quite a roller-coaster ride... good thing I'm anchored in trust in God or I would have been a nervous wreck by now I imagine....

Nanette Leatherwood
Foster City

You found us a fabulous home... Thanks a million!!!!!!!!!!!!!!!!!!

Manuel and Tess Pilli
San Bruno

Carmen,

You have been an essential and priceless part of this whole move. I cannot thank you enough. My family is indebted. You are very dear to us. :) I will be singing your praises for a long time to come, m'dear.

Alicia R.
Belmont

Hi Carmen,

Thank you very much for all the help you have done for us. Maria and I very sincerely appreciate your honest, sincerity and professionalism. Like I've said to you before, we could not have done what we have done without your help. I will keep this for my records.

We will definitely stay in touch with you.

Many regards, -John and Maria

Thank you for helping us purchase our 1st home. We'll let our friends and family know you did an awesome job. Please include us in your referral list, we're happy to give testimony on your professional services.

James and Lam
Burlingame

Hello from Shanghai. I want to take a moment to thank you again for your help with the shortsale of my home.

You said it would be a lengthy and difficult process, For me it was just a lengthy process because you handled all of the difficulties, and for that I am truly grateful. Because of the rushed nature of my move overseas, knowing you were handling in on that side of the ocean was such a comfort. I can't tell you how much I appreciate all of the extra miles you went to see my sale through to completion.

Despite the delays caused by the bank and all of the extra detail work needed for this kind of sale, your persistence and stewardship saw it through to completion.

The decision to go through with a short sale was difficult, but thanks to you, the process was not.

You can be sure I will recommend you to everybody I know who is looking for a first class realtor in the Bay Area.

Sincerely and with my best regards,

Alex D'Aquila Shanghai, China

We enjoyed working with you on our 2 transactions~ you did a GREAT JOB and EXCEEDED our expectations!

Please don't hesitate to let me know if there's anything I can do for you!

--The Kershner Family
Burlingame, CA

We wanted to take a moment and describe the experience we had selling our home with Carmen Miranda. As first-time home sellers, both my wife & I had many pre-conceptions about the selling process. In the SF Bay Area, sellers too easily think that their homes will demand top dollar - with little effort involved. That's actually not true. We interviewed several candidate agents. We obtained a range of opinions from - "do nothing" to "full kitchen remodel". Only one person - Carmen Miranda - give us the feeling of confidence that not only would a strategic set of updates to the house pay off; but her guidance on pricing strategy and marketing were by far the best of any agent we interviewed. Carmen's commitment to professional excellence, and absolute thoroughness in every part of the job gave my wife and I the satisfaction that we had picked the right person to represent us in selling our home. Briefly, Carmen provided the following assistance for us: 1) Strategic advice on financially manageable - but high impact "freshening" for our kitchen and front yard 2) Superb handyman & contractor support 3) Thorough inspections 4) Excellent staging guidance 5) Relocation company support

I'm happy to say that Carmen's advice paid off for us - way beyond our expectations. We highly recommend Carmen's services to anyone looking to sell their home.

Gina & Shawn Davis
San Mateo, CA

It was truly our pleasure to have Carmen Miranda as our agent during the sale of our home. She was the utmost professional every step of the way, from the first presentation about two years ago when we first thought about selling until the escrow closing this week. Thanks to her guidance in setting the price and preparing our home for sale, we had multiple offers and got more than $100,000 over the listing price. Carmen's attention to detail is as impressive as the extensive network of professionals she can tap on a phone call's notice. What other agent would have been able to get our house on TV and raise a storm of publicity? What I also found refreshing is that unlike other real estate agents. Carmen never put too much pressure, convincing us of her strategy through giving more information. In the end, it was always up to us which way to go. In conclusion, I wish we could use Carmen's services to buy our next home (moving to Southern Calif). She is the role model for all professionals. That is why I unreservedly recommend Carmen Miranda as the best real estate agent in San Mateo.

The Frishbergs
Foster City, CA

Carmen,

Well, we FINALLY did it!!! Although the outcome was not what we originally expected, I'm glad we stuck together through it all. You have gone above and beyond the call of a realtor in your quest to sell our house, and for that, we thank you greatly. I look forward to putting this chapter of our lives behind us, and look forward to what is to come. I know this is just the beginning, and look forward to our future dealings. Again, many thanks for all you have done for us!

Cathy and Mike
San Bruno, Ca

Kim and I truly appreciate the effort you put into selling our old home & helping us find our "forever" home. Not only was the whole process tricky & complicated since it was done almost concurrent with each other, but the transactions themselves gave us something that could not be quantified, and that is peace of mind. Peace of mind for me is knowing that we got the best price for our home when we sold it, and that we bought our new "old" home for the best possible price too. And that our decisions and our timing were Right-On, absolutely no doubt about it. I was impressed by your knowledge of the market, your creativity to think outside the box, your professionalism and courtesy, & your network of contacts within the support industry; from home finance to home upgrading. Thank you for your continued assistance in various matters, long after the completion of our transaction.

Kim & Paul H.
Millbrae

We have really enjoyed working with you. You did an extraordinary job selling our house. Your work marketing was exceptional and really paid off dividends in terms of buyer interest and finally, the number of offers we received. Thanks to your efforts, we were quite overwhelmed to receive 12 offers that we reviewed in the end. My wife Aruna & I feel you were always very helpful and took care of much of the effort involved in placing the home on sale, with minimal effort on our part. Without your help & referrals we wouldn't have been able to put our house on the market as well as we did. We would love the chance to work with you again, and will definitely refer you to future transactions of friends & family. Thanks again!

Ram & Aruna
South San Francisco

Thanks Carmen for all your assistance on the Purchase and Resale of my first home in San Mateo. Your Team (Inspectors, Handymen, Escrow to Loan Brokers) was fantastic the first time around. Your assistance on selling it before I moved to the east coast again was 'hassle and stress free'! You knew exactly how to guide me through both of my experiences in purchasing and selling. I will always be Thankful to you for all you've done. (I just hope I can find someone as good in the east coast!) Yours, L. Anderson

L. Anderson
San Mateo-Ca

Carmen Miranda was a key person in helping us sell properties and purchase a home. She has a talent in reading the real estate economy and providing us with insightful suggestions. Both homes that she sold for us sold within a week from the first open house. Her open house presentation was very good which is the reason is the reason why the homes attracted multiple potential buyers.

In addition, she always went out of her way to help us out with ANY matter. For instance, she took the extra step to help us coordinate the cleaning service for our new home and we must say, the coordinations was organized and her efforts took loads off our minds. When an unexpected issue arose, she immediately gave us solid recommendations that worked to our advantage. Most of all, the extra effort gave us peace of mind.

Overall, Carmen is a very effective Investment Property Realtor. She is insightful, provides very good recommendations, takes quick action, fair anda very generous!

---The Halls
-Redwood Shores, CA

February 28th, 2006

I write this letter of recommendation and support of Carmen Miranda. I recently sold my home in San Carlos after having learned of an unexpected need to move out of my house six weeks earlier. Carmen's clear direction enabled me to keep in step with critical decisions required for the sale of my home. With her experience and keen understanding of market conditions, she was able to guide me with what I needed to do to prepare my home and also counseled me on what I could expect from buyers. I really appreciate her transparency in communication regarding this entire process.

Also the outbound marketing of my home was stellar! Everything with the virtual tour on CarmenMiranda.com to effective positioning in the weekly Real Estate Magazine.

In summary, I really respected and appreciated her responsiveness, thoroughness, sense of urgency and professionalism. I will recommend her to all I know who are looking to buy or sell their house!

Sincerely,

T. Callahan
San Carlos

To California & Hawaii ReMAX Executive Managers,

I would like to Thank you for introducing us to an incredible ReMAX agent, Carmen Miranda, based at ReMAX Dolphin in the Peninsula. While searching for our first home, we interviewed countless realtors. Carmen came to our first meeting with more in hand than did all of the other realtors we had worked for some time. After one meeting with Carmen we dropped all other potential realtors, on the basis that, we knew she was dedicated to our best interest and not solely in the interest of the sale. In addition to Carmen's in depth knowledge in all sectors of her business, she is refreshingly straight forward, professional and pleasant to work with. Carmen instilled great confidence that we would end up making the best purchasing decision, with her guidance.

Bidding wars can be extremely stressful and disappointing to a first time home buyer. We found a great house, unfortunately, several other people wrote offers on the same house. Carmen planned out an effective strategy based on her past experience, and was the only agent to present in person. Something we only see in offers for much more expensive properties. We close on our house in September, and are elated!

Thank you for introducing us to our Realtor! Now, I'm even more enthusiastic about next years ReMAX campaign.

Claudia S.
Redwood City, CA

Wanted to thank you for taking care of everything throughout the selling process of my home. It was good to know that I had someone who would look after all the details so I didn't have to worry. What can I say but "You Rock!" I hope 2005 will be a fun and prosperous year for you. You truly do enjoy your work as this is very evident in the service you provide your clients.

Gale I.
Redwood City, CA

Thank you so much for making my "first time" home buying an enjoyable and unforgettable experience. You helped me achieve, what until recently, was just a goal and a dream. Thanks again for your resourcefullness, professionalism and constant support throughout the process.

Angel
San Mateo, CA

We wanted to take a moment to express our sincerest THANKS and appreciation for your help in buying our first home. We both not only valued the great amount of time and effort you put forward on our behalf, but also the Professionalism in all your actions. Rudy and I look forward to working with you again some time in the future. Be assured that we both will recommend you to our friends when the time arises.

Thanks again! We love our new house!

---The Gomez Family
-Foster City, CA

Wow, CARMEN was terrific! We beat out 10 offers on a Bank Owned property by $500!!! She's truly a class act when it came to positioning us for the purchase, finding the property First, negotiating in a Competitive, Multiple Offer situation and finally, ensuring smooooooth closing!

---Dennis M.
-San Mateo, CA

I now know why CARMEN MIRANDA was highly recommended to me. She was very instrumental, diligent, knowledgeable and professional during my purchase of a Lender Owned Property. Thanks to her, I have 2 Income Properties!

---J. Fanning
-Daly City, CA

We received Excellent, Specialized Full Service from CARMEN. She represented us with our purchase and later, the lease of our Income Property in San Mateo. Her Negotiation and Organizational skills are the Best!

---The Flores Family
-San Mateo, CA

Just a note of Thanks for your help with the search and the purchase of my first home.

I especially appreciated your sound advice when we wrote the offer for the purchase and your attentiveness to all the details surrounding my transaction.

I'll certainly refer friends and co workers in search of a home to you without hesitation.

Thanks again!

Michele

Michele McNamara
San Mateo Co, CA

I have known MS. CARMEN MIRANDA for approximately 1 year. During this time I purchased my first home, a condo. I have recently sold the condo at a nice profit and got a great deal on a single family home. I am pleased to have had Ms. Miranda handle both of these transactions. Ms. Miranda was always very personal and professional, and presented with great integrity. I am pleased to highly recommend her without reservation.

---Ronald W. Hendley
Owner-Golden Gate Scaffolding

Thank you CARMEN for a FABULOUS JOB on our Waterfront Fixer in Foster City. Your high level of expertise in Lender Owned Properties and Negotiation Skills have landed us a home that we know "was the deal of the year!" My family looks forward to working with you on other Real Estate Activities!

---The Prasad Family
-Foster City, CA

Hello Carmen,

Steve and I wanted to let you know how much we appreciated your expertise and counsel in selling our place in Redwood Shores. We were excited that things worked out so well! Not only did you sell the place in seven days (when another place in our complex had been on the marketing for more than 40) but you got us over asking. We hope that our buyer is enjoying her new home as much as we love our new place in Southern California.

Thank you again for helping make our relocation smooth and comfortable.

Warm regards,

Sarah and Steven Holt

Steven and Sarah Holt
Redwood Shores, CA

Hi Carmen I want to thank you for helping me successfully selling my home. I am very grateful that I could rely on your master plan which was conceived from your years of experience.

And finally, it was a good experience having you as my agent on the buying end as well. Thanks for all the help.

T. Rendlich Foster City and San Francisco

Theresa Rendlich
Foster City, CA

Hello Carmen,

First, thank you so much for working with us on getting our house on Piper Drive in San Jose. Rosy and I both feel that without your guidance and expertise we would not have had the chance to own this beautiful home. Thank you for the nice gift as well!

Best, Rey and Rosy

Rey and Rosy Evangelista
San Jose, Ca

Working with you is a great pleasure. Your diligence, dedication, and honesty proved again and again that you are a leader and a true professional in your field. Your openness, expertise, and guidance helps one to make the right choices. -You are simply the best- I deeply thank you for all your care and understanding and looking forward doing business with you in the near future.

Semra
Redwood Shores